Customers | Testimonials

Our customers love EducationFolder. We know you will too.

E-commerce Membership Site www.directbuy.com

“When I came on two years ago, we had 30 people. Today, we’re a team over 230. Every pain point you have in the call center is managed within Education Folder. We couldn’t have had this growth – or this success – without it.”

Dale Sturgill – Director of Contact Center Operations


Third Party Logistics www.phoenixdirect.com

“EducationFolder has been vital to the success of our team. The communication tools and access to on-demand information really keep our employees feeling invested in the organization. Our business is evolving. EducationFolder ensures our team is ready to evolve as well.”

Todd Holcomb - Chief Operating Officer


Technology & Outsourcing Consultancy www.capgemini.com

“EducationFolder has been vital to the success of our team. The task management module ensures we are operating according to our procedures. The Quality and Coaching modules ensures that our agents get the needed coaching as quickly as possible.”

Caroline Schneider – Senior Director, Business Services


Information Technology and Customer Service Outsourcer
www.mindgeek.com

“EducationFolder has been a very welcomed and easy to implement compliment to our existing tools, the ease of use has made it tremendously accepted by our staff.”

Steve Durrant – Manager of Customer Care Operations


Business Process Outsourcer
www.ivoxsolutions.com

“EducationFolder is a vital part of our operational processes. Not only does it help streamline the day to day, it has helped drive significant performance improvements within our organization.”

Rob Newton – CEO