About | Our Company

People first.

In an era of ever-evolving technologies, we know that when your team succeeds, your business succeeds.

EducationFolder was founded in 2014 as a technology company dedicated to helping businesses succeed via learning and performance management systems for the contact center.

EducationFolder began with a recognition of the mission-critical role coaching and training play in contact center performance – and of the daily management issues that often prevent those activities from happening. By creating a single, end-to-end solution to address both these needs, EducationFolder delivers the resources and tools to enable well-trained, empowered and motivated teams.

Winner of the 2016 Technovation Award recognizing innovation by the Professional Association of Customer Engagement

“At any contact center the most valuable asset, and the largest line item in the budget, is always ‘people.’ As contact center technology continues to evolve, EducationFolder will be at the forefront of managing the people side of the business. ” — Craig Preston, President & Founder

Our people.

Craig Preston


Craig brings over 30 years’ experience leading teams at both in house and at large BPO providers, including Southern Company, Allconnect and Capgemini. Today, Craig leads the EF team and works directly with clients to continue to evolve EducationFolder’s capabilities.

Elisha Moore


Elisha leads all EF marketing and communications efforts, ensuring consistency with the organization's strategic vision. A 25 year industry veteran, she is a recognized brand expert and has worked with numerous high-tech companies including HP, Apple, Dell and AMD, among others.

Mangat Singh


Mangat was the first engineer to work on EducationFolder and now leads the entire development and support organizations. He has deep knowledge of development activities and tools. His Software as a Service experience and knowledge helps keep EducationFolder on the leading edge.

Karen Sweet


After many years of Business Development experience with software, consulting and service providers, Karen is leading the growth activities of EducationFolder. Her experience and knowledge of the industry is helping Karen convey the benefit and true return on investment of EducationFolder.

Our guarantee.

We know EducationFolder delivers real results for our customers. And we don’t just believe it. We guarantee it.

If after using EducationFolder for six months you aren’t realizing performance improvements, we’ll refund your monthly services fees paid.

We stand behind our product, and are always committed to your success.