Do you know how many coaching sessions actually take place in your organization? Most don’t, and real numbers are often shockingly low.
With EducationFolder, you now have the ability to track and manage supervisor-to-agent coaching sessions in a closed-loop process. Automatically assign coaching activities, track their completion, and immediately gain agent acknowledgment and feedback. Easily review all performance improvement activities, and even overlay performance metrics to determine effectiveness.
Agent-level activity tracking
Flexible coaching forms