EducationFolder’s closed-loop process
creates a cycle of continuous improvement
for your business.
Supervisors manage proactively with input from performance data. Employees stay engaged with daily feedback, rewards and recognition. HR and Operations are always in the loop with robust reporting features. Processes are continually evaluated, validated and enhanced.
Unlimited and Fully Customizable forms for supporting any process whether it be calls, chats, emails or back-office transactions.
Evaluations are delivered electronically with agent signoff which ensures a closed loop process and adherence to ISO standards
Full analytics on evaluations performed including productivity measures and quality metric trending.
Enables rewards and recognition based on thresholds of quality performance
Multiple layers of notification for both opportunities and congratulatory praise.